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Providing Feedback


Your voice matters to us.

We welcome feedback on how we provide our services to people with disabilities. Your feedback helps us identify areas where we can improve and ensure that we’re meeting your needs effectively.

How to Provide Feedback:

Email: Send us your feedback at [email protected]
Phone: Call us at 416-724-2273.
In-Person: Visit us at 741 Sheppard Ave W. #9 North York ON M3H 0C9 .
Mail: Write to us at 741 Sheppard Ave W. #9 North York ON M3H 0C9 .
Online Form: Fill out one of our feedback forms below: on our website

When providing feedback, please specify the way you prefer to receive a response from us. We are committed to reviewing every piece of feedback we receive and making necessary improvements to our services.

Accessible Formats and Communication Supports

We understand that individuals have diverse needs and we are prepared to offer feedback documents in accessible formats and communication supports upon request. This includes, but is not limited to:

Requesting an Accessible Format:

To request feedback documentation in an accessible format or to require communication support, please contact us through any of the feedback channels mentioned above and specify your needs.

Our Feedback Process

Upon receiving your feedback, we will:

  1. Acknowledge receipt of your feedback within 5 business days.
  2. Review your feedback and conduct any necessary investigations.
  3. Respond to your feedback, addressing your concerns and outlining any actions taken, within 15 business days of receipt. If you have requested feedback in a specific format, we will provide our response in that format.

Continuous Improvement

We are continuously working to improve our services and ensure accessibility for all. Your feedback is invaluable to us as we strive to meet and exceed accessibility standards.

For more information on our policies or if you have questions about the feedback process, please contact our Accessibility Coordinator at [email protected] or 416-724-2273.


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    Client Testimonials

    Just wanted to thank you for the excellent service I received! The caregiver you sent was great and very professional. I will definitely recommend C-Care to my friends.

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