Accessibility

Accessibility at C-Care Health Services

At C-Care Health Services, we are committed to creating an inclusive and accessible environment for all our clients, employees, and community members. We believe in equality and the importance of providing a barrier-free access to our services, information, and employment opportunities. Our dedication to accessibility is rooted in our core values and our compliance with the Accessibility for Ontarians with Disabilities Act (AODA) 2005.

Commitment Statement

C-Care Health Services is committed to providing an accessible environment for all clients, employees, job applicants, suppliers, and visitors who may enter our premises, access our information, or use our services. As an organization, we respect and comply with the requirements of the Accessibility for Ontarians with Disabilities Act, 2005, and its associated regulations. We strive to provide an accessible and welcoming environment for everyone by identifying and removing barriers in our workplace and ensuring that new barriers are not created.

The company ensures that persons with disabilities are provided with equal opportunities. We are committed to meeting the needs of individuals with disabilities in a timely and integrative manner that respects their dignity and independence.

A copy of our Accessibility Compliance Report can be viewed here:

Our Accessibility Policies

• Accessibility and Accommodation
• Accessible Customer Service

Training

We provide ongoing training to our staff and volunteers on accessibility laws and on how to support individuals with disabilities. This ensures our team is knowledgeable and prepared to offer an inclusive and supportive environment.

Multi-Year Accessibility Plan

Our Multi-Year Accessibility Plan demonstrates our dedication to meeting the requirements of the AODA. This living document is reviewed and updated at least once every five years to reflect our progress, address new barriers, and set future goals. Key areas of focus include:

Information and Communications: Ensuring our websites and content are accessible to people with disabilities by following the Web Content Accessibility Guidelines (WCAG).
Employment: Implementing fair and accessible employment practices that support hiring, workplace accommodation, and career development for people with disabilities.
Customer Service: Providing accessible customer service operations and training staff on how to interact and communicate effectively with clients who have various disabilities.
Design of Public Spaces: When building or making major modifications to public spaces, considering accessibility for people with disabilities in the design and development process.

View our Multi-Year Accessibility Plan here.

 Feedback Process

We value your feedback on how we provide accessible customer service. Feedback can be given via email, phone, in writing or online forms. We are committed to reviewing feedback and addressing any accessibility concerns in a timely and respectful manner.

Accessibility Documents in Alternative Formats

We understand the importance of providing our accessibility policies and documents in formats that are accessible to all our clients and employees. Upon request, we are pleased to offer our Accessibility Policy and Multi-Year Accessibility Plan in alternative formats to suit your needs. Whether you require these documents in large print, audio format, electronic format, or another accessible format, we are committed to accommodating your request in a timely manner.

For any questions,  comments or request information in an alternative format about our accessibility policies, plans, or services, please contact our Accessibility Coordinator at:

Email: [email protected]
Phone: 416-724-2273
Mail: 741 Sheppard Ave. W #9, North York ON M3H 0C9

We are dedicated to continuous improvement and encourage feedback from our clients, employees, and the public to help us identify and remove barriers to accessibility.

Accessibility Resources

For more information on the Accessibility for Ontarians with Disabilities Act (AODA) 2005 and accessibility standards for organizations in Ontario, visit the Ontario.ca Accessibility Page (https://www.ontario.ca/page/accessibility)